Wig & Hair Product Sourcing in China | ProntoSource
Wig & Hair Product Sourcing in China | ProntoSource
PRONTOSOURCE · LEGAL
Terms Governing Your Use of Our Website and Sourcing Services.
Last Updated: November 15, 2026
Welcome to ProntoSource.
These Terms & Conditions govern your access to and use of the ProntoSource website, sourcing coordination services, and product sales arrangements.
ProntoSource provides sourcing coordination and supply chain support for international buyers, wholesalers, retailers, distributors, and beauty brands. We may also act as the direct seller of products under our own registered business entity.
Please read these Terms & Conditions carefully before using our website or engaging our services.
ProntoSource is a B2B sourcing coordination and product trading brand focused on hair products and related categories.
Our product categories may include:
ProntoSource operates through two business models:
The specific contractual role of ProntoSource will depend on the nature of each transaction and will be identified in the applicable quotation, service agreement, sales agreement, or order confirmation.
In these Terms & Conditions, references to “ProntoSource”, “we”, “us”, or “our” mean the legal business entity identified as the service provider or seller in the relevant transaction documents.
Legal Entity Information
ProntoSource is currently used as a business brand. Its registered legal entity information will be provided once the relevant business registration has been completed.
By accessing or using our website, submitting an inquiry, or engaging our sourcing coordination or product sales services, you acknowledge that you have read and understood these Terms & Conditions.
If you do not agree with these terms, please discontinue using our website and services.
Where a separate written service agreement or product sales agreement is entered into, the specific provisions of that agreement will apply to the relevant transaction.
If any provision of these Terms & Conditions conflicts with a separately signed agreement, the applicable transaction-specific agreement will prevail to the extent of the conflict.
Nothing in these terms is intended to exclude mandatory legal rights or protections.
You agree to use the ProntoSource website for lawful business and informational purposes.
When using our website, you agree not to:
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our website, business operations, users, or legal interests, subject to applicable law.
ProntoSource operates through two complementary business models.
ProntoSource assists customers in identifying potential product suppliers and coordinating sourcing requirements.
Our sourcing coordination services may include:
ProntoSource may charge a separately agreed sourcing service fee based on the scope and complexity of each project.
Unless otherwise agreed in writing, when ProntoSource acts solely as a sourcing coordination service provider, the underlying product purchase contract is between the customer and the relevant product seller or supplier.
ProntoSource does not automatically become the seller or manufacturer of products supplied directly by an independent supplier.
ProntoSource may also act as the direct seller of products under its own registered business entity.
In these transactions, ProntoSource:
Products may be manufactured or prepared by independent third-party factories.
However, where ProntoSource is identified as the seller in the applicable sales agreement, ProntoSource remains responsible for its contractual obligations to the customer, subject to the agreement and applicable law.
The specific role of ProntoSource will be identified in the relevant transaction documents.
Where a transaction includes both sourcing coordination services and direct product sales, the service fees and product charges will be identified separately.
We make reasonable efforts to present product information accurately on our website.
However, website product descriptions, photographs, specifications, and other materials are provided for general informational and product reference purposes.
Actual products may vary depending on the supplier, manufacturing process, customization requirements, and confirmed product specifications.
Product characteristics may include:
Terms such as Remy Hair, Virgin Hair, 100% Human Hair, Double Drawn, and other product classifications will only be treated as confirmed product specifications where supported by the relevant supplier information and expressly agreed in the applicable transaction documents.
Product availability, customization options, manufacturing arrangements, and estimated preparation times are subject to confirmation.
Customers should confirm important product requirements before proceeding with an order.
Customers may submit product inquiries through our website or other designated communication channels.
When submitting an inquiry, customers may be asked to provide:
Depending on the requested arrangement, ProntoSource may provide either a sourcing service quotation or a direct product sales quotation.
A quotation may specify:
Unless expressly confirmed in writing, preliminary quotations, website product listings, and inquiry submissions do not constitute accepted purchase orders or binding sales agreements.
ProntoSource may coordinate with independent manufacturers, factories, suppliers, and other business partners to support customer requirements.
Supplier coordination may involve:
Supplier availability, production capacity, product specifications, and manufacturing schedules are subject to confirmation.
Where ProntoSource acts solely as a sourcing coordination service provider, the contractual relationship for the underlying product purchase will be determined by the relevant sales agreement.
Where ProntoSource acts as the direct seller, third-party factories and suppliers support ProntoSource’s supply chain and fulfillment arrangements.
The customer’s contractual sales relationship will remain with ProntoSource unless otherwise expressly agreed in writing.
Product samples may be arranged depending on product availability, supplier conditions, and customer requirements.
Sample arrangements may include:
Sample costs and applicable service charges will be confirmed before the sample arrangement proceeds.
Customers are encouraged to review relevant samples and confirm important product specifications before placing larger orders.
Where an approved sample is used as the reference for a production order, the agreed sample characteristics and any permitted variations should be documented in writing.
ProntoSource provides project-based sourcing coordination services.
Sourcing service fees are quoted individually according to the nature, complexity, and scope of each project.
Factors that may affect the service fee include:
The applicable service fee, payment schedule, service scope, and project conditions will be communicated and agreed upon in writing before the relevant services commence.
Sourcing service fees are separate from product purchase prices unless expressly stated otherwise in the applicable written agreement.
Where a transaction includes both sourcing coordination services and direct product sales, the corresponding service fees and product charges will be identified separately.
Any cancellation, refund, or adjustment of sourcing service fees will be handled according to the applicable service agreement, the services performed, and mandatory legal requirements.
Direct product sales orders must be confirmed through the applicable quotation, purchase order, sales confirmation, invoice, or separate written agreement.
The confirmed order documentation may include:
For direct product sales, ProntoSource may require an advance payment before placing the corresponding purchase order with its manufacturing or supply partners.
Upon receipt of the agreed advance payment and confirmation of the final order specifications, ProntoSource will arrange the relevant purchase order with the selected factory or supplier.
The advance payment percentage, payment deadline, and applicable conditions will be specified in the relevant quotation or sales agreement.
Unless expressly agreed otherwise, an advance payment is a payment toward the product purchase price and does not automatically constitute a statutory earnest money or deposit arrangement.
The remaining product balance will be payable according to the payment schedule specified in the applicable sales agreement or invoice.
Payment milestones may depend on production progress, inspection arrangements, and shipping requirements.
Sourcing service fees will be charged separately according to the applicable service quotation or service agreement.
Where both sourcing services and direct product sales are involved, the relevant charges will be itemized separately.
Customers should make payments only through the officially designated payment accounts or payment channels identified in the relevant transaction documents.
Payment currencies, bank charges, transfer fees, and applicable taxes will be specified or handled according to the relevant agreement and applicable law.
Requests to change or cancel confirmed orders should be submitted to ProntoSource in writing.
The consequences of order cancellation or modification may depend on:
Any applicable cancellation charges, refunds, or adjustments will be determined according to the relevant agreement and mandatory legal requirements.
ProntoSource arranges product transportation through independent third-party freight forwarding and logistics service providers.
Depending on the order requirements, product availability, and delivery destination, the following fulfillment methods may be used.
Under this arrangement, products are prepared by the relevant manufacturing partner and shipped directly to the customer’s designated delivery destination.
ProntoSource coordinates the shipping arrangements and may appoint or engage third-party freight forwarders to handle:
The manufacturing partner may be responsible for product preparation, packaging, and physical handover to the appointed freight forwarder.
Under this arrangement, products are first transported from the manufacturing facility to a designated receiving or inspection location in Wuhan, Hubei, China.
After the agreed receiving and inspection procedures are completed, ProntoSource arranges international transportation through an appointed freight forwarding company.
The freight forwarder may handle domestic transportation, international shipping, shipment documentation coordination, cargo tracking, and other agreed logistics services.
ProntoSource may appoint independent third-party freight forwarders to perform transportation and logistics services.
The freight forwarder is responsible for the logistics services within the scope of its appointment and applicable service arrangements.
ProntoSource coordinates the relevant transportation arrangements and communicates material shipping information to customers.
The appointment of a third-party freight forwarder does not, by itself, change ProntoSource’s contractual obligations as the seller under the applicable sales agreement.
Unless otherwise agreed in writing, direct product sales will generally use:
DAP – Delivered at Place, Incoterms® 2020.
The full named destination must be specified in the relevant quotation, sales agreement, or order confirmation.
ProntoSource will arrange and bear the transportation costs and risks allocated to the seller under DAP until delivery at the agreed named destination.
The customer will generally be responsible for import customs clearance, import duties, applicable taxes, and unloading at the destination.
Any alternative shipping terms must be expressly confirmed in writing.
ProntoSource coordinates independent third-party inspection services to help verify product specifications and assess product conditions before shipment.
Basic inspection will be arranged for each direct product sales order, while more detailed inspection services may be arranged according to customer requirements and the nature of the order.
Product inspections will be conducted or coordinated through independent third-party inspection companies or qualified inspection personnel appointed for the relevant order.
The inspection provider will perform the agreed inspection activities according to the applicable inspection scope and product specifications.
ProntoSource coordinates inspection arrangements and communicates relevant inspection findings to customers.
Basic inspection may include the following checks, depending on the product category:
Inspection methods may include visual examination, measurements, photographs, videos, and representative sampling.
Unless expressly agreed otherwise, basic inspection does not constitute a 100% individual inspection of every product unit or comprehensive laboratory testing.
The inspection scope, sampling method, and applicable acceptance criteria will be determined according to the relevant order requirements.
For factory direct shipping orders, ProntoSource will arrange basic third-party inspection at the manufacturing facility before products are handed over for transportation.
Inspection reports, photographs, videos, and other relevant records may be provided to support the inspection process.
For Wuhan warehouse-based orders, ProntoSource will arrange basic third-party inspection after products arrive at the designated Wuhan receiving location and before international dispatch.
Where discrepancies are identified, ProntoSource will coordinate with the relevant supplier and inspection provider to review the findings and arrange appropriate corrective actions before shipment, where reasonably practicable.
Customers may request more detailed inspection services, including:
The inspection scope, inspection standards, service fees, and schedule will be confirmed separately before additional inspection services commence.
Third-party inspection reports reflect the findings within the agreed inspection scope, inspection method, and inspection period.
An inspection report does not automatically constitute a guarantee that every product is free from defects or that products will remain in the same condition during subsequent transportation.
Where ProntoSource acts as the direct seller, its contractual responsibilities to customers remain governed by the applicable sales agreement and mandatory legal requirements.
Nothing in this section excludes or limits mandatory customer rights or remedies.
Unless otherwise agreed in writing, direct product sales will generally use:
DAP – Delivered at Place, Incoterms® 2020.
The full named destination must be specified in the relevant quotation, sales agreement, or order confirmation.
For example:
DAP [Full Delivery Address, City, Country], Incoterms® 2020.
Under DAP Incoterms® 2020, delivery takes place when products are placed at the customer’s disposal on the arriving means of transport, ready for unloading, at the agreed named destination.
ProntoSource bears the transportation risks allocated to the seller under DAP until this delivery point is reached.
The physical handover of products by a factory to a freight forwarder or transportation carrier does not, by itself, transfer transportation risk to the customer under the agreed DAP arrangement.
Under the default DAP arrangement, ProntoSource will arrange and bear the costs allocated to the seller, including:
The customer will generally be responsible for:
Customers are responsible for providing accurate delivery information, completing applicable import clearance procedures, and cooperating with delivery arrangements.
If a customer fails to complete required import formalities, accept delivery, or provide necessary delivery instructions, ProntoSource may coordinate reasonable corrective arrangements.
Additional storage, handling, redelivery, or other costs resulting from customer-related delays may be allocated to the customer according to the applicable agreement, Incoterms® 2020, and applicable law.
Any resulting allocation of transportation risk will be determined according to the agreed delivery term and applicable legal requirements.
Transfer of ownership is separate from the transfer of transportation risk.
Ownership will transfer according to the applicable sales agreement and mandatory legal requirements.
Any retention-of-title arrangement or other special ownership conditions must be expressly documented in the relevant sales agreement.
ProntoSource coordinates with relevant suppliers, freight forwarders, and inspection providers to investigate and address product and delivery issues arising from direct product sales.
If products are lost or damaged during transportation, customers should notify ProntoSource promptly and provide relevant supporting evidence, including:
ProntoSource may coordinate with the appointed freight forwarder and, where applicable, the insurance provider to investigate the incident and pursue relevant claims.
Responsibility between ProntoSource and the customer will be determined according to the applicable sales agreement, agreed delivery term, and mandatory legal requirements.
If delivered products do not conform to the specifications agreed in the sales agreement or approved product sample, customers should notify ProntoSource and provide reasonable supporting evidence.
ProntoSource will review the claim and may coordinate with the relevant supplier or inspection provider to assess the issue.
Depending on the nature and extent of the issue, possible remedies may include:
The applicable resolution will be determined according to the sales agreement and mandatory legal requirements.
Where a freight forwarder or inspection company is involved in an incident, ProntoSource may coordinate communication and relevant claims with that service provider.
The involvement of an independent third-party service provider does not automatically exclude ProntoSource’s contractual responsibilities as the direct seller.
Production and transportation schedules may be affected by manufacturing capacity, freight availability, customs procedures, weather conditions, transportation disruptions, and other operational circumstances.
ProntoSource will communicate material delays where reasonably practicable and coordinate appropriate follow-up arrangements.
Estimated production and delivery dates are indicative unless expressly agreed as binding in writing.
Customers should provide accurate delivery addresses, contact details, import documentation where required, and other information reasonably necessary to complete delivery.
Customers should cooperate with reasonable customs and delivery procedures to avoid unnecessary delays, storage costs, or additional charges.
Nothing in this section is intended to exclude or limit mandatory legal rights or remedies available to customers under applicable law.
ProntoSource generally arranges transportation insurance for high-value direct product sales orders, depending on the order value, shipping route, transportation risks, and applicable commercial requirements.
For orders identified as high-value orders in the relevant quotation or sales agreement, ProntoSource will arrange or coordinate appropriate transportation insurance through an insurance provider, subject to the confirmed insurance arrangements.
The following details will be specified where applicable:
Transportation insurance will not normally be arranged for standard-value orders unless otherwise agreed in writing.
Customers may request additional insurance coverage before shipment, subject to availability, insurer approval, and applicable charges.
The absence of transportation insurance does not automatically transfer transportation risk to the customer before delivery under the agreed DAP term.
ProntoSource’s contractual responsibilities as the seller remain subject to the applicable sales agreement and mandatory legal requirements.
Any insurance claim will be handled according to the relevant insurance policy, including its coverage conditions and exclusions.
All original website content, including text, graphics, logos, page layouts, and other materials, is owned by or licensed to ProntoSource unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written authorization.
Product images, trademarks, designs, and other materials belonging to third-party suppliers or rights holders remain subject to their respective intellectual property rights.
Customers who provide logos, designs, branding materials, or other intellectual property for customized products represent that they have the necessary rights or authorization to use and provide those materials.
Customers and relevant transaction parties are responsible for complying with laws and regulations applicable to their respective business activities.
Depending on the transaction, relevant requirements may include:
Under the default DAP arrangement, ProntoSource is responsible for the seller’s export and applicable transit clearance obligations, while the customer is generally responsible for import clearance and associated duties and taxes.
The parties will cooperate in providing reasonable documentation required for lawful transactions.
No party should request another party to misrepresent product descriptions, declared values, origin information, or other customs documentation.
ProntoSource may collect and process information provided by customers when they use our website, submit inquiries, or engage our services.
Such information may include:
Where necessary for sourcing coordination or order fulfillment, relevant information may be shared with suppliers, factories, third-party inspection providers, freight forwarders, payment service providers, or other authorized service partners.
We will handle personal information in accordance with our Privacy Policy and applicable data protection laws.
Customers should avoid submitting unnecessary sensitive personal information through our website or inquiry channels.
ProntoSource will take reasonable measures to protect confidential business information and personal information received in connection with its services.
Our website may contain links to third-party websites, supplier resources, logistics providers, or other external services.
These links are provided for convenience and informational purposes.
ProntoSource does not control all third-party websites or independently operated services and is not responsible for their content, policies, or practices.
Customers should review the applicable terms and privacy policies before using third-party services.
The use of independent factories, inspection companies, freight forwarders, and other service providers will be subject to the relevant commercial and service arrangements.
ProntoSource’s responsibilities and liabilities will depend on the nature of the relevant services or transaction.
For sourcing coordination services, ProntoSource will be responsible for the obligations expressly agreed in the relevant service agreement and those imposed by applicable law.
For direct product sales, ProntoSource’s responsibilities as the seller will be determined by the applicable sales agreement and mandatory legal requirements.
The involvement of third-party manufacturers, inspection companies, or freight forwarders does not automatically release ProntoSource from its own contractual obligations.
To the extent permitted by applicable law, neither party shall be liable to the other for indirect, incidental, or consequential losses that are not recoverable under the applicable agreement or law.
Nothing in these Terms & Conditions excludes or limits liability for fraud, intentional misconduct, gross negligence, or other matters where exclusion or limitation is prohibited by applicable law.
Any agreed liability limitation for a specific transaction must be expressly documented in the relevant written agreement and comply with applicable law.
Neither party will be considered in breach of its obligations to the extent that performance is prevented or materially delayed by circumstances beyond its reasonable control.
Such circumstances may include:
The affected party should notify the other party within a reasonable period where practicable and take reasonable steps to minimize the impact.
If a force majeure event continues for an extended period, the parties may discuss appropriate adjustments, suspension, or termination arrangements in accordance with the applicable agreement and law.
Force majeure does not automatically excuse payment obligations that have already become due or eliminate mandatory legal responsibilities.
These Terms & Conditions are intended to be governed by the laws of the People’s Republic of China, subject to applicable conflict-of-law rules and mandatory legal requirements.
The parties should first attempt to resolve any dispute arising from these Terms & Conditions or a relevant transaction through good-faith communication and negotiation.
If the dispute cannot be resolved through negotiation, it will be submitted to the competent court or dispute resolution body specified in the applicable written agreement.
For future agreements entered into by a registered ProntoSource business entity in Wuhan, Hubei, China, the parties may agree to submit disputes to the competent People’s Court in Wuhan, subject to applicable jurisdictional requirements.
For international product sales, the applicability or exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) should be expressly addressed in the relevant sales agreement.
The applicable language governing a transaction will be specified in the relevant written agreement. Where documents are prepared in multiple languages, the agreed controlling version will prevail to the extent permitted by law.
ProntoSource reserves the right to revise or update these Terms & Conditions when necessary to reflect changes in:
Updated versions will be published on this page with a revised Last Updated date.
Changes to website terms will not automatically amend an existing separately signed service agreement or sales agreement. Such agreements may only be amended according to their applicable amendment provisions and mandatory law.
If you have questions regarding these Terms & Conditions, our sourcing coordination services, or direct product sales arrangements, please contact us through our designated business communication channels.
Brand Name: ProntoSource
Registered Legal Entity:
Registered Address: Shop No. 13, Poly New Wuchang, Zhangjiawan Subdistrict, Wuhan, Hubei Province, China.
Business Location: Wuhan, Hubei, China
Business Email: janerobinai@gmail.com
Website: https://prontosource.com
For transaction-specific inquiries, please include the relevant quotation number, service reference, or order number where applicable.
We will review relevant inquiries and respond through our designated communication channels.